Return & Exchange Policy

 
Claim for a refund
 
Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from MLM or are unhappy with the service or quality, you can always send it back to us. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.
 
Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a refund, we are ready to help you out. In case of the following scenarios you are liable to get a full refund of money:
 
In case of the following scenarios you are liable to get a full refund of money:
 
- We have shipped a wrong product that is not matching with your order.
- There is a manufacturing defect in the product ordered by you.
- The merchandise got damaged during transit, and we are not able to provide you with a replacement.
 

Select your course

You have thirty days (from the date you receive the parcel) to make up your mind and intimate us that you wish to claim for a refund or you need to exchange the product.
 

For Quick Return:
Please write to sales@magiclanternmovies.in stating your order ID and your complaint.

Also you can call us at +9111 26273244 / 41605239 (Timing: 11 AM-6 PM all working days).
 
You may be requested to send the defective product back to our address for us to ascertain the nature of defect and eliminate possibilities of such defect in future. 
 
To get the courier charges refunded, you will be required to attach a copy of the courier bill.
 
 
Some Do’s and Don’ts
 
Items must be in their original purchase condition.

You need to send us the following: Original Product Packaging, Manufacturer's Containers, Documentation, Warranty Cards, Manuals, and all accessories and with tags attached (if applicable).

All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner.
 
For further assistance or queries, write to: sales@magiclanternmovies.in